Booking Terms & Conditions
Panteinion Hall Terms and Conditions
By placing a booking with us at Panteinion Hall, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking. To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website and third party websites. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
Booking a Room or Stay
To secure any booking we require a deposit to be paid in advance, this deposit amount is = 50% of the booking total (or as set out with third party websites). Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within. With the full amount due prior to the take up of the stay.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
1. Check-in by: 14:00pm and before 21:00pm on day of arrival
2. Check-out by: 11:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;1. Cancellation made 15 days or more in advance of arrival date = Full deposit refund 2. Cancellation made 14 days or less of arrival date = No refund issued, the Full amount of the booking is still due. Any deposits taken will be withheld with the remaining balance due by return.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, burns, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas Outside, as sign posted throughout the accommodation and is in accordance with the Health Act 2006.
Pets & Service DogsWe do accept up to 2 dogs, and the owners are responsible for their hygiene and any damage caused to the property, inside and out. All dogs Must be kept on a lead at all times inside and outside the building.
Where on-site parking is provided and available to guests on a first come first served basis, guests must accept that they park their vehicles at their own risk.
The hot tub must be pre-booked by arrangement, our hot tub is a log burning hot tub, logs are chargeable for use at £3,00 per bag (average to heat is 4 bags depending on the outside temperature) being log burning with a fire furnace care must be taken around the hot tub at all times. As the lead guest, you are accepting this acknowledgement and disclaimer on behalf of each member of your party and will ensure each member of your party is aware of and strictly adheres to the guidelines set out below when using the hot tub.
Yourself and all members of your party hereby agree to ensure that any children in your care, or associated with your party are supervised at all times when they are in the vicinity of the hot tub. Extreme caution must be taken to ensure that no child under five years of age is permitted to enter the Hot Tub at any time. Any children over five years of age and under 16 years of age using the Hot Tub or near the Hot Tub are closely supervised at all times. The nature of the wood burning Hot Tub mean extra care is needed due to hot surfaces, real fires and chimneys. It is important to understand and be aware that the temperature can not be controlled whilst using it, however it can be managed with care and due diligence. A maximum of Four persons may enter it at any one time.
All members of your party and yourself as lead guest understand and agree that:
A wood fired hot tub needs extra caution due to the natural, unregulated way the water is heated. It is essential to test the water temperature before entering. A thermometer is provided and a hose is available near to the hot tub. Recommended temperature 37.5 degrees.
No member of your party may use the Hot Tub without prior consultation with a doctor if he/she is obese or has a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes.
Some medications may induce drowsiness and others may affect heart rate, blood pressure and circulation. If any member of your party has recently taken or is currently taking any medication, he/she will consult a doctor before using the Hot Tub.
1. No member of your party may use the Hot Tub is he/she has an infectious disease or has any open sores and/or wounds due to the possibility of spreading infection.
2. No member of your party may use the Hot Tub if she is pregnant or potentially pregnant without prior consultation with a doctor.
3. Prolonged immersion in the Hot Tub may be hazardous to health.
All members of your party accept and acknowledge the risks, liability and injury may be caused or increased by your own acts, omission, negligence or failure to follow any guidelines provided.
Panteinion Hall shall not be liable in such circumstances. You must also accept and acknowledge that you will be held responsible and incur charges for the full damage to the Hot Tub and/or Lid which occurs during our stay.
Panteinion Hall accepts no responsibility for any direct or indirect loss, damage or injury suffered or incurred by any person using the Hot Tub. The hot tub is not available for use by school/college and university group bookings.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and lead guest full address and contact telephone number.
These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Terms References & Further Information
1. Health Act 2006
2. Overview of the GDPR - General Data Protection Regulation
3. Data Protection Act 1998
4. Privacy and Electronic Communications Regulations 2003
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached. Terms & Conditions Panteinion Hall 2019.